- Cast app for pc install#
- Cast app for pc windows 10#
- Cast app for pc windows#
Session Settings: If you want the user to give consent for starting the session, enable this toggle.Start Session: Click on this button to start the session.CREATE TICKET: Create a Service Desk ticket - Supported only if you have integrated your ITSM tool.
Cast app for pc windows#
Session Details: Displays the windows device name and model with which the session will happen.Cast Console: The area where the mirrored screen appears.You will be navigated to the screen casting page with the following components,.On Device Information card there is a shortcut icon for Remote Cast before the Gear icon, clicking on which directly takes you to the Start session screen. A cross ( X) indicates that the device does not support and a tick ( V) mark indicates that the device supports control.Ī Remote Cast session can also be initiated from Device Details page. The Remote Control column indicates if the device supports control feature or not.Click on Start Session option next to the device you want to start a screen sharing session with. Clicking on Remote Cast & Control on the Dashboard will show you the list of devices that support casting and control.Once you have setup the Remote Support application as described in Step 1, follow the steps below to initiate a casting session. If this flag is enabled, a dialog to take User Consent will come up and on user acceptance only, it will start screen sharing. If this setting is ON, session recording cannot be stopped. After the session is completed the recording gets downloaded to the IT Admins PC/Laptop. If installed, it will show the status as ' Installed'Īdmins with only Write access to Remote Cast can edit these settings.Įnabling this automatically records the remote cast sessions. You can check the status on dashboard from My Apps. It will take few minutes for the app to get downloaded.Click on PUBLISH to confirm the installation.
Cast app for pc install#
Select the Windows Device profiles/Groups on which you want to install the application. Click on Scalefusion Remote Support App for Windows and select PUBLISH Navigate to Application Management > Scalefusion Apps. Please follow the steps below to install: The app acts as a primary entity which authenticates user’s device and Remote Cast & Control Session. The first step to use Remote Cast & Control on Windows devices is to install & setup the Remote Support app. Setup Step 1: Install & Setup Remote Support app View the current status of Remote session, logs, sync settings, and more. Once started, Admins can take the control of user's device. Initiate Remote Session from Dashboard. Install Remote Support app available on Scalefusion Dashboard on the device. Latest version of Remote Support app for Windows should be installed on devices. The device should be enrolled with Scalefusion. Supported Architectures: 32-bit, 64-bit. Cast app for pc windows 10#
Windows OS: Windows 10 with minimum version 1809 or above, or Windows 11 should be installed on User’s Device. Remote Keyboard and Mouse Control: Take control of end user's keyboard and mouse, remotely. User Consent: With this setting enabled, get user's consent before starting a remote cast session, else the session starts directly. Lock/Unlock Screen: Admins can lock a device screen, and then unlock it again, remotely. Respond to UAC Prompts: View and respond to UAC prompts which appear on Secure Desktop. Switch Users: Admins can switch user accounts without having to disconnect from the session. Control Login Screen: Take remote control directly from Windows logon screen without any end user assistance. Unattended Remote Access: IT Admins can quickly and instantly set up a remote access session with devices located anywhere in the world without an end user present with the host device. Furthermore with Scalefusion's ITSM integrations, IT Admins can log a ticket for further debugging or escalation with the recorded videos and/or screenshots taken during the troubleshooting session.Īs a result, Remote Cast & Control feature offers a number of benefits. The feature allows an IT Admin to remotely view and control the end user's device either in an unattended mode or driven by user consent, thereby allowing to resolve the IT issues with the device in a quick and efficient manner. Scalefusion supports remote device troubleshooting on its managed Windows devices, through its Remote Cast and Control feature. Step 1: Install & Setup Remote Support app.
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